Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. We’re ecstatic to hear that the level of comfort at our casino meets your expectations and that our regular promotions and bonuses enhance your gaming experience. Your detailed feedback about our intuitive interface, exciting games, and clear rules is incredibly valuable to us.At Jacktop Casino, we focus on creating a seamless and enjoyable experience for all our players.
I appreciated the high quality of the…
The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The casino’s communication and complaint handling were also found to be insufficient, with no genuine engagement or resolution offered. It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account.
Judging by the 34 user reviews given to JackTop Casino, it has a Great User feedback score. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. Because of this complaint, we’ve given this casino 17,928 black points.
Despite having a verified profile, her withdrawal attempts of €500 were denied with inconsistent reasons regarding her verification status. The Complaints Team expressed appreciation for the player’s cooperation and encouraged feedback on their services. The issue was resolved when the player confirmed receipt of the withdrawal amount of 1250 euros, and the complaint was marked as resolved in the system. The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The casino failed to respond adequately to the complaint, leading to the case being marked as unresolved by the Complaints Team. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.
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Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
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- Because of this complaint, we’ve given this casino 17,928 black points.
- Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
- Considering its size, this casino has a very high sum of disputed winnings in complaints from players.
- We’re thrilled to hear that you had a positive experience as a seasoned online gambler.We strive to provide top-notch customer service and ensure smooth withdrawal processes for all our players.
- After multiple communications, her account was ultimately verified, and she successfully received her withdrawals.
- Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.See more
The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay. Don’t touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. Signed up deposited 30pound and now my account is blocked and can’t get on avoid at all costs ……
When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources. Learn about Trustpilot’s review process. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. As a pro online gambler this was a very good experience. We’re thrilled that you find our casino cool and appreciate our user-friendly interface, as well as the variety of deposit and withdrawal methods we offer.
Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. jacktop casino The Complaints Team extended the response time multiple times recommending the player to submit better-quality selfies to the casino. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
The level of customer service is excellent whoever said there would not answer always quickly and give full confidence in solving issues, payments are convenient and most importantly fast. Creating a top-notch gaming experience is what we strive for, and your kind words affirm our efforts.If you have any favorites or suggestions for new games you’d like to see, we would love to hear your thoughts! Additionally, a number of reviewers report a lack of response from customer support via live chat and email. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. After over two months of attempts and submitting numerous documents, his account was blocked, and he was told to undergo a video verification process to access his funds.
It is solely your responsibility to understand and comply with the laws and regulations concerning online gambling in your country at all times.We appreciate your patience and would like to assist you further with any specific issues you’re facing. Dear F.,Thank you for taking the time to share your feedback. Dear Anne Beckenbauer,Thank you so much for your fantastic review! A wide range of games with incredibly cool and amazing, and most importantly modern design!
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- Dear Anne Beckenbauer,Thank you so much for your fantastic review!
- The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go.
- We’re thrilled that you find our casino cool and appreciate our user-friendly interface, as well as the variety of deposit and withdrawal methods we offer.
- However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us.
- Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds.
- There are often restrictions on how much money players can win or withdraw at online casinos.
- The casino’s visually appealing design and intuitive layout make it easy to navigate.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackTop Casino to be mostly fair. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings. In our comprehensive review of all relevant aspects, JackTop Casino has attained a Very low Safety Index of 3.3. As far as we are aware, no relevant casino blacklists mention JackTop Casino. However, we found only minor issues in this casino when searching for unfair or predatory rules. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them.
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The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
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If I ever get my money back I will never go to this casino again!! However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us. Dear David,Thank you for sharing your feedback. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.Thank you once again for your kind words!
The gaming platform works smoothly and all games and pages load quickly. The support team was responsive, and any issues were resolved efficiently. I quickly verified my account by uploading documents and contacting support via chat. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.